Client:
United States Agency for International Development (USAID)
From January 2014 to September 2015, PITCO, as a major subcontractor to International Resources Group (IRG), carried out a consumer census for upgrading the Consumer Information System (CIS) under the USAID-funded Power Distribution Program. The project aimed to improve the financial, commercial, and technical standing of the nine government-owned electric power distribution companies (DISCOs) across Pakistan. The census involved comprehensive data collection to update CIS for contact information, consumer type of usage, meter particulars, actual load, and GIS coordinates.
The survey was conducted feeder by feeder using a complete enumeration approach, with information collected through interviews and direct observations. Surveyors visited each customer premise, recording the information on predefined survey forms. The project included field surveys, data entry, auditing, and reconciling billing databases to ensure all consumers receiving power were registered and billed correctly. This initiative highlighted the need for effective communication links between consumers and DISCOs for issue resolution and complaint handling.
